We switched to Woolcool in 2020 after using a competitor and have found their service, attention to detail and most importantly quality of products to be second to none; as a B Corp also committed to the highest ethical standards.

With around 40% of our Woolcool liners being returned and re-used by loyal customers, it is great to work with a packaging partner that is totally in sync with our value system; minimising wastage and being as kind to the planet as possible!

The team at Woolcool® offer excellent customer service and support, their products are innovative and sustainable which really aligns with our business. During the Summer months, our frozen broth has stayed frozen for up to 48 hours and in the Winter it has even been as long as 72 hours. We would highly recommend using Woolcool® for guaranteed frozen shipping

Woolcool has not only proved to meet our performance needs, but it also meets our green considerations too. Our patients love that the product is recyclable at home, and we are pleased with how simple it is to use and how well it performs for us.

With the utilization of the bio-degradable Woolcool products, Merz can avoid CO2 emissions along its logistics processes due to reduced payload of shipping boxes and even more due to the Woolcool sourcing and production processes.

Woolcool worked closely with us to find a solution, assisting with our own testing and conducting laboratory testing of their own to ensure that products did not freeze on initial packing but maintained the required temperature range for the delivery period.